Contact Us

Get In Touch With Us

Gear Matrix welcomes you to contact our customer service team with any questions you may have. We have made ourselves available to our customers by , email, or live support. Before contacting us we recommend reading our Frequently Asked Questions Page as you may find an answer to your question and save yourself some time.


We try to answer all email inquires by the following business day. However, given the high volume of emails we often receive please allow 3 business days for a response. Business days do not include Saturday or Sunday. Also, if inquiring about an order please provide your name and order number. Not providing adequate information to reference your order or contacting the wrong department will delay our response.


For any questions about retail store hours, orders, product availability, technical support, and product information you can contact us via email and time listed below.  We will not answer any question regarding the removal of the permanently colored red safety tip on our storefront, no exceptions will be made. Retail Store Email:
Regular Hours: 11:00PM – 5:30PM PST Monday-Friday, 11:00PM – 7:00PM PST Saturday & Sunday


As an online retailer, we have multiple warehouses and also do drop shipping from major manufacturers and retail outlets